FAQ

FAQ


 

  1. Is this an app that my customers download on their phone?
  2. How much does it cost?
  3. Does “Free” mean Free Trial?
  4. Do you provide the tablets?
  5. Which tablets are compatible?
  6. Will you set up my menu?
  7. Do you have how-to videos?
  8. Can I customize it to my shop’s look?
  9. We make all our juice in-house and have hundreds of flavors and combinations. Is Vapemenu also for us?
  10. We have a small shop with only one person on staff. Does Vapemenu make sense for our situation?
  11. Can I place hardware in the menu as well?
  12. Can I execute mass updates of our menu?
  13. How do I protect the tablets from being stolen?
  14. Do I need to commit to a lengthy contract?
  15. What if I have multiple stores that all carry the same flavors?

Q: Is this an app that my customers download on their phone?

A: No. Vapemenu is a business app that is displayed with digital tablets on your bar for customers to enjoy as soon as they sit down. Your unique menu can only be viewed inside your store, drawing customers into your store and shielding your unique offering of hardware and juice from competitors’ prying eyes.

Q: How much does it cost?

A: Nothing! Vapemenu is a FREE service. We make money by partnering with brands you already carry, like Charlie’s Chalk Dust, Saveur Vape, Mad Hatter, Milkman, ANML, VGOD, Ballistic, Arc Distro, and many others. We promote that brand you carry on the side of the app. Your sales of that brand go up, and they pay us for the promotion. A triple win!

Q: Does “Free” mean Free Trial?

A: No! Free really means free.

Q: Do you provide the tablets?

A: Tablets can be purchased through Vapemenu or anywhere else as long as they meet the specs on our FAQ Page. Our partner brands also offer free tablets when you pick up their lines at amazing introductory prices! You can see a list of participating brands and their deals on offer by clicking here.

Q: Which tablets are compatible?

A: Vapemenu does not run on Apple devices. The tablet specifications are as follows:

Platform: Android

Size: 9.6” – 10.1”

Pixels: 1280×800

Not Insignia Brand

Q: Will you set up my menu?

A: Yes! After you sign up, we set up your menu with all your brands.

Q: Do you have how-to videos?

A: Yes! How-to videos can be found via a link in your account’s web control panel.

Q: Can I customize it to my shop’s look?

A: Yes! You can brand your menu with your logo, choose from many colors, and customize flavor images and app icons. Our recent update allows you to upload beautiful images of the flavors you carry. We provide you with the tools to have complete control over your menu at all times. Anything from categories, ingredients, colors, text, and flavor images can be completely customized by you. It’s your menu, so make it yours!

Q: We make all our juice in-house and have hundreds of flavors and combinations. Is Vapemenu also for us?

A: Yes! Instead of listing the juice brands in the app, you can list some other data such as category or base mix. Every time you think of a new flavor combination, you can add it in seconds. Even customers can make suggestions and see their specialized mix appear on your menu!

Q: We have a small shop with only one person on staff. Does Vapemenu make sense for our situation?

A: Definitely. When one person has to serve multiple customers at once, Vapemenu is a lifesaver. Too often, customers don’t want to spend a lot of time reading a boring paper menu, and they all want to chat with the employee at once. With Vapemenu, it’s a fun experience that entertains customers, allowing the employee to multitask much better.

Q: Can I place hardware in the menu as well?

A: Absolutely. Vapemenu can be your one-stop-shop for browsing everything your shop has to offer. Everything is fully customizable and the possibilities are endless. Placing hardware in the menu is a great way to sell hardware while tasting flavors at the same time. Simply create categories for your hardware, add items, and you’re done!

Q: Can I execute mass updates of our menu?

A: Yes. An advanced user can manage the menu in spreadsheets that can be uploaded all at once. Backup and restore data without a problem. Advanced and standard users alike can do a 1-touch backup of all account data into a file that can be easily restored.

Q: How do I protect the tablets from being stolen?

A: Some tablets have accessories that protect the tablets, via magnetic circuitry or mechanical means, from being stolen.

Q: Do I need to commit to a lengthy contract?

A: You probably qualify for a free account! We also offer our paid service month-to-month, so there is no need to commit to a term contract.

Q: What if I have multiple stores that all carry the same flavors?

A: In that case, you do not need to manage multiple accounts! One account can “feed” all the tablets at all your stores. Every tablet at every store updates instantly once a change is made.